Worry Free Returns and Exchanges Policy:
Returns and exchanges must be made within 30 days from the date of shipment. I inspect orders prior to shipment, so upon receipt please inspect your purchase and notify me of any damage, including photo. I will arrange for a replacement or refund.
Please fill out the form below or submit an email.
Email: support [@] janetandclarence [.] com
Please allow 24 hours in turn-around time for an email response.
How can I make a return or exchange?
- Submit your request through the contact form below or email requesting your refund or exchange.
- A shipping label will emailed to you. If your items is incorrect or damaged, the label will be prepaid and not charged to you. If you are refunding not due to damage, then the cost of the shipping label will be deducted from your refund amount.
- Repackage items exactly how you received them – boxes, tags, paperwork, etc.
- Attach your shipping label and take your sealed box to any USPS location.
- Your refund will be provided upon arrival of your return.
- If exchanging, I will send a shipping notification upon shipment.
If you prefer to create your own shipping label, please mail to the following address:
janet & clarence
Returns and Exchanges
1575 Country Meadow Court
Oshkosh, WI 54904
Viola! That’s it – easy, no-hassle returns!